Complaints Policy

At, we are dedicated to providing merchants with transparent access to customer service support and open communication on the products and services we offer. Our goal is to ensure a clear and detailed process for reporting and resolving all concerns or complaints that may arise.

You may submit your complaints or report potentially illegal content here
If you are a content provider, you may also request for removal your content/videos by filing a support ticket in your account.

The Complaints Process:

  1. Acknowledge receipt of your complaint within seven business days.
  2. Provide our final decision within 30 days, of receiving the complaint, along with
  3. A summary of the complaint;
  4. The final result of the investigation; and
  5. Explanation of the final decision.